Terms & Conditions

Private Transfers

These terms and conditions apply exclusively to our Private Transfer service and do not extend to any other services provided by Coral Coast Transport.

📌 By making a booking, you confirm that you have read, understood, and agreed to these terms.

Rates & Payment

• All rates are in Australian Dollars (AUD) and inclusive of GST (Goods & Services Tax – 10%).

• A 2.2% processing fee applies to all transactions, including refunds, and is non-refundable.

• Full payment is required at the time of booking, unless otherwise arranged.

• All accounts are due within seven (7) days of booking. Overdue payments will incur 10% interest for every 7 days thereafter.

• We accept all major credit/debit cards (payments online or over the phone only).

• No cash is accepted or carried onboard.

Refund & Cancellation Policy

📌 Cancellations will incur the following fees:

• Within 24 hours of service date: No refund

• Within 48 hours of service date: 50% refund

• Beyond 48 hours of service date: A $30 administration fee applies

🔹 All cancellation requests must be submitted in writing via email to contact@coralcoasttransport.com.au or by SMS. Phone calls will not be accepted for cancellations.

🔹 Refunds exclude the 2.2% payment processing fee.

🔹 Please allow 1–3 business days for refunded funds to reflect on your bank statement.

Airline Changes

📌 If your flight is changed, cancelled, or rescheduled, you must notify us in writing (via email or SMS) as soon as possible.

• If your new flight arrival time is more than 2 hours earlier or later than your originally scheduled transfer, your booking will no longer be valid, and a new booking must be made.

• All costs associated with a new or rescheduled booking are the responsibility of the customer and are subject to availability.

• Failure to notify us in writing of any flight changes may result in a no-show, and the original booking will be non-refundable.

• All flight-related changes are subject to the terms outlined in our Refund & Cancellation Policy.

Airport Transfers

✈️ Airport rates are inclusive of Ground Access fees.

✈️ Flight details must be provided at the time of booking.

📌 Airport Wait Times:

Additional wait time fees apply and must be paid directly to the driver. This will only apply if remaining on location is beneficial, and this decision will be communicated as soon as possible.

📌 Airport Departures:

It is the customer’s responsibility to check flight updates/changes. We are not responsible for missed flights.

Please allow the following standard check-in times:

• Domestic flights: 2 hours before departure

• International flights: 3 hours before departure

If airline changes affect your booking, contact us immediately in writing to check rescheduling options (subject to availability and additional fees per the cancellation policy).

🧳 Arrival & Departure Procedures

🛬 Domestic Arrivals:

• We arrive within 15 minutes of landing and wait inside the terminal at your baggage carousel.

• Your driver will be waiting with a signboard displaying your surname & flight number.

🛬 International Arrivals:

• We arrive 30 minutes after landing to allow time for customs clearance and wait at the arrivals gate.

• Your driver will be waiting with a signboard displaying your surname & flight number.

🚐 General Departures:

• All passengers and luggage must be ready and waiting at least 5 minutes before the scheduled departure time.

• We operate on a strict schedule and cannot wait for delays due to late arrivals, packing, or other hold-ups.

• Coral Coast Transport is not responsible for missed flights. Please ensure you allow ample time to get to the airport, accounting for traffic, check-in, and security procedures (2 hours for domestic flights, 3 hours for international).

Luggage & Additional Items

📦 Each passenger is permitted:

✔️ One carry-on bag

✔️ One standard-size suitcase

🔹 Excess luggage, oversized items (e.g., golf clubs, fishing rods, surfboards) must be confirmed at the time of booking. Surcharges apply.

🔹 Anything beyond two items per passenger is considered excess luggage.

🔹 If extra wait time is required for luggage collection, please inform us in advance.

🚐 Vehicle Assignment Notice

• Vehicles are assigned based on group size and total luggage to ensure comfort, safety, and efficiency. Our team will manually allocate a vehicle that best suits your trip.

• While special vehicle requests can be made, please note they are not guaranteed and are subject to availability.

Special Requests & Additional Charges

🚸 Child Seats:

• Baby/infant and booster seats must be pre arranged at the time of booking. These are free of charge.

• All children must be securely restrained per Australian safety standards. We reserve the right to refuse service if the customer does not disclose prior to pick up.

🛑 Multiple Stops:

• Must be pre arranged before the travel date (fees apply).

• Subject to availability.

🌙 After-Hours Transfers:

• Transfers between 8:00 PM – 7:00 AM incur an additional fee.

• For early morning bookings, a text confirmation with an estimated arrival time (ETA) will be sent.

Delays & Unforeseen Circumstances

⏳ While we strive to fulfill all bookings on time, unforeseen situations such as:

• Vehicle issues

• Adverse weather conditions

• Road closures or traffic congestion

If necessary, we will arrange an alternative driver or transportation. In cases where we cannot provide service, we will assist in organizing alternative transport, and compensation or refunds may be granted on a case-by-case basis.

Passenger Conduct & Safety

✅ Guide & Assistance Animals: Only approved service animals are allowed.

🚫 No alcohol, smoking, vaping, or illicit substances are permitted inside the vehicle.

🚫 Food and drinks (except bottled water) are NOT permitted inside the vehicle.

🚨 Zero-Tolerance Policy:

• Aggressive, threatening, or disrespectful behavior will result in immediate cancellation of the booking without a refund.

• If a passenger damages the vehicle, they will be financially liable for repairs.

Cleaning & Damage Fees

💲 A $300 AUD cleaning fee will apply for:

• Spills or mess that renders the vehicle out of service.

• Bodily fluids (vomit, urine, blood, etc.).

• Damage to interior fixtures or excessive soiling.

📌 Payment must be made immediately if the cleaning fee is applied.

🔹 Please take your trash with you to maintain a clean environment for all passengers.

Lost Items

📦 Coral Coast Transport is not responsible for lost items left inside the vehicle.

🚗 If an item is found, we will do our best to return it.

💲 A return fee (equal to the transfer rate) will apply for item retrieval and delivery.

Third-Party Bookings

📌 If your booking is made through a third-party platform (e.g., Viator, TripAdvisor), we are not responsible for amendments, payments or disputes.

📌 Any changes or cancellations must be made through the original booking platform and is subject to their terms and conditions.