Terms & Conditions

Please ensure you read and understand the terms and conditions for the service you are booking, as each service is different so are their terms. For any questions or concerns, please contact us. Thank you.

Private Transfers - Terms and Conditions

These terms and conditions are for our Private Transfer service only and are not in conjunction with any other service provided.

  • Coral Coast Transport trades in Australian Dollars (AUD) only.

  • All rates are GST inclusive and incur a processing fee of 2.2% per transactions, including refunds.

  • Cancellation requests must be in writing via email or text message only, and will incur the following fees: 24 hours: 0% refund, 48 hours: 50% refund, 7 days: $30 fee, 30 days: $10 fee.

  • Payment must made in full at the time of the booking, unless otherwise organised. All accounts are due strictly within 7 days. We accept all major credit/debit cards. Payments can be made online or over the phone. No cash is held on board or accepted.

  • Airport rates are inclusive of Ground Access fees

  • Flight numbers must be provided at time of the booking. If changed by the airline, please update with us by contacting the office ASAP

  • Flight delays - We have 24/7 access to flight schedules and continuously monitor this. If there is a delay, rest assured we will do our best to be there. In some cases, we may need to arrange another vehicle. This will only apply due to unforeseen circumstances and/or if your delayed arrival will clash with our next booking

  • Additional items, Excess luggage, Oversized items (e.g. golf clubs, fishing rods, surfboards etc) MUST be confirmed at time of booking, and advised if wait time is required for collection at the airport. Anything more than two items per passenger (one carry-on and one standard size suitcase including backpacks) of luggage is considered excess. Anything other than luggage is considered an additional item.

  • Domestic Arrivals: We arrive within 15 minutes of landing and wait inside the terminal at your baggage carousel. Your driver will be displaying a sign with your surname & flight number

  • International Arrivals: The driver arrives 30-40 minutes after landing to greet you due to the security screening process time. Your Driver will be displaying a sign with your surname & flight number

  • Airport Wait Times have additional fees and must be paid directly to the driver. This will only apply if it is beneficial to remain on location. This decision will be communicated as soon as possible

  • Airport Departures: It is the customers responsibility to check for any flight changes – We are not responsible if you are late or miss your flight due to poor timing. Please allow the standard airline check-in times of 2 hours for domestic, and 3 hours for international. If airline changes have affected your booking, contact us immediately. We may be able to reschedule - subject to availability. Additional fees may apply - please refer to the cancelation policy

  • Baby/infant & Child booster seats MUST be advised at time of booking. All children must be securely fastened and restrained correctly according to Australia Standards

  • Stop(s) – MUST be advised at time of booking or pre arranged before the travel date. Additional fee will apply and is subject to availability

  • After hours transfers between 20:00PM-07:00AM incur an additional fee. For early morning transfers, a text message will be sent to the primary contact with an ETA

  • Please be aware that unforeseen circumstances can arise (e.g. vehicle issues, bad weather, road closures, traffic delays) We will always strive to complete the booking however in some cases we may need to arrange another driver. If we cannot fulfill your booking then we will assist in organising alternative transportation. Compensation and/or a refund may be granted, and based on a case by case situation

  • Animals are not permitted for travel unless they are an approved guide or assistance animals

  • ZERO tolerance for poor/aggressive/threatening/disrespectful behaviour – your booking may be cancelled at any time and no refund will be granted.

  • Illicit substances, alcohol, smoking or vaping are not permitted during travel or inside the vehicle at anytime

  • No smoking or vaping inside the vehicle at any time

  • Food, drink and/or eating is NOT permitted. Bottled water is permitted.

  • ANY type of spillage, bodily fluids or sickness/vomit that deems the vehicle out of action, causing loss of business while cleaning/detailing, will incur a cleaning fee of $300.00 AUD. This will be determined by the driver, at the time and will be payable to the driver at that time

  • Please be mindful of the environment and our next passengers by taking your trash with you

  • We are not responsible for any items or belongings that are left behind. A return fee applies (location transfer rate) if we are to deliver

  • If you have made a booking through a Third Party (included platforms such as Viator or TripAdvisor etc), we hold no responsibility as this is not booked directly through us and who you have paid. Any changes or amendments must be made through the Third Party Platform

  • By making a booking, this indicates you have read and accepted the terms and conditions

Surcharges

  • After Hours (8pm-7am) $30-50 per trip, not per person

  • Additional Wait Time: $30 per 15 minutes, after the first 60 minutes (Airport transfers only)

  • Additional items, oversized items and/or excess luggage: $15 per item

  • On-route stop: $30 per 15 minutes

  • Vehicle cleaning fee: $300

  • Public Holiday surcharge: $20 per booking (New Years Day, Australia Day, Good Friday, Easter Sunday & Monday, Anzac Day, King’s Birthday, Christmas Day, Boxing Day)

  • Admin fee: $30 (please refer to cancellation policy)

  • Card processing fee: 2.2% (per booking or cancelation)

Cancellation & Refund Policy (private transfers only)

  • Cancellation(s) requests must be in writing via email or text.

  • Cancellations incur the following fees: If less than; 24 hours (0% refund), 48 hours (50% refund), 7 days ($30 fee)

  • All cancellations will be less a 2.2% processing fee.

  • Funds will only be returned via the same card & method at the time of the booking. Please allow up to 7 business days for funds to reflect on bank statements.

  • If the customer(s) fails to meet at the pick up location & time stated on the booking confirmation, this is considered a no-show and no refund or credit is permitted.

    Our drivers are on a schedule, please be respectful of our next booking by being on time.

Kuranda Shuttle Bus Service - Terms and Conditions

These terms and conditions are for the Kuranda Shuttle Bus Service only and are not in conjunction with any other service.

  • Shuttle service bookings are available online on our website.

  • All services from Kuranda has a minimum of 1x seat per booking.

  • Rates are inclusive of operating costs, admin fees, transaction/bank fees, travel & time.

  • It is the customers responsibility to ensure all details are correct and valid. We hold no responsibility for misleading, incorrect or fraudulent information provided.

  • NO refunds are provided for the following: No-shows, change of mind, cancellations on the day of booking for the day of booking, providing incorrect/wrong information or making a mistake/wrong booking or if the shuttle service is delayed and the customer decides not to wait. It is the customer’s responsibility to ensure all details are correct. Please double check your selections prior to payment.

  • Cancellations (up to 48 hours prior to the booking date/time) are permitted for a full refund of the booking minus any applicable fees. Cancellations must be in writing and emailed to contact@coralcoasttransport.com.au

  • Shuttle times may vary; these are an estimate only and are subject to change without notice.

  • Departures: Passengers MUST be waiting 5 minutes prior to departure. Under no circumstances will the shuttle wait due to poor timing, delays, or holdups. We run on a strict time schedule.

  • The shuttle will only drop off at our selected destinations. No other stops are permitted.

  • Prices are inclusive of the Australian goods and service tax (GST) 10%

  • All transactions including refunds include a non-refundable 2.2% card processing fee

  • Coral Coast Transport (and its contractors) hold extensive comprehensive and liability insurance policies. It is highly recommended that passengers take out their own travel insurance policy.

  • We hold NO responsibility for lost items. If found, we will do our best to return or hold the item. A return fee applies, subject to availability and is calculated at a standard "Private Transfer" rate.

  • Seat belts MUST be worn at all times.

  • NO food, drink, alcohol, smoking, or vaping permitted onboard. Bottled water is allowed.

  • If you are going to be sick – please let the driver know IMMEDIATELY. Please DO NOT feed young children before travel as the windy roads and will make them sick.

  • A cleaning fee of $300.00 will be charged for any excessive mess, bodily fluids, sickness/vomit, or any type of spillage that deems the vehicle unserviceable. The outcome is determined by the driver, at the time and will be payable to the Company Director.

  • Unfortunately, our vehicles are not wheelchair accessible, however we can carry foldable wheelchairs.

  • Animals are not permitted for travel in our shuttle service unless its a guide/assistance animal. Two seats MUST be booked.

  • We have a ZERO tolerance policy for rude, disrespectful, disruptive, drugs/alcohol influenced, or aggressive behaviour. Your booking will be cancelled, you will be vacated off the shuttle and reported to the Police.

  • If the shuttle service is running late or behind schedule, please remain at the meeting point until the shuttle arrives. Please keep in mind that we are picking up & dropping off at multiple locations and sometimes this can slightly delays our running schedules. Please be patient, thank you for your understanding.

  • In the event of unforeseen circumstances and/or out of our control scenarios, we will do our best to complete the booking however if we cannot, then we will contact the customer and may provide a full refund of the booking. This will be advised as soon as possible. In some cases, we will try to organise another form of transport for you - subject to availability.

  • Car Seats (Children): We do not have to provide child restraints. However, if available and pre-arranged then we may be able to provide & install these for a small fee.

  • Terms and conditions are legally binding. By making a booking, you agree to the terms and conditions of Coral Coast Transports’ Shuttle Service.

  • If you have made a booking through a Third Party (included platforms such as Viator or TripAdvisor etc), we hold no responsibility as this is not booked directly through us and who you have paid. Any changes or amendments must be made through the Third Party Platform.

COVID-19 (Coronavirus) Safe Plan

  • If you or any passenger are unwell or showing signs/symptoms of covid-19, please do not travel

  • It is the customer’s responsibility to contact the office immediately to cancel or reschedule your booking (cancellation policy applies)

  • Face masks are free of charge and at request only

  • Hand sanitiser is available, and our vehicles are disinfected & cleaned thoroughly on a regular basis